Front Office Agent, HOTEL RADISSON BLU DKR/ THE REZIDOR HOTEL GROUP, HOTEL RADISSON BLU DKR/ THE REZIDOR HOTEL GROUP
About my new job ,it still been customer relationship management ,i'm on front office dept. specially i'm phone operator:one touch service ( radisson blu concept guest 100% satisfaction guaranteed), it's mean the direct phone interface with guest in house(guest have one touch press for every hotel services request), standard for external and internal calls, and direct phone reservation for local and international calls under 06pm to 08 am, at last i'm also driver(pick up and dropp off guest airport to hotel and vice versa = another free radisson blu specially guest service ).
2005 - 2009, pcci GROUPE PCCI
Opérations Vente et/ou Conquête clientèle
.Conseiller Commercial (CEGETEL France) : vente services téléphoniques et Internet
.Conseiller Commercial (POWEO France) : vente services électriques
.Conseiller Commercial (9 TELECOM France) : vente services téléphoniques et Internet
.Conseiller Commercial (ORANGE - FranceTELECOM - France) : vente abonnement Fibre Optique
.Conseiller Commercial (ALICE-Telcom Italia- France) : vente services téléphoniques et Internet
Opérations Enquête et/ou Qualification clientèle
.Cons. Commercial SONATEL (Orange Sénégal) QUALIFICATION FICHIER CLIENTELE LIGNES FIXES RESIDENTIELLES
.Conseiller Commercial SONATEL (Orange Sénégal) QUALIFICATION FICHIER CLIENTELE LIGNES FIXES PROFESSIONNELLE
.Conseiller Commercial SONATEL (Orange Sénégal) QUALIFICATION LIGNES MOBILES TERANGA
.Conseiller Commercial FRANCE TELECOM (Orange Mobile France)
ETUDE Clientèle mobile
.Conseiller Commercial SONATEL (Orange Sénégal) TRAITEMENT (phoning+qualification base de données) REVENDEURS CEDDO
Secteur : Produits et services télécom - Internet