Ndoye Marie-Louise
Key Account Manager, DAMCO
Polished, well spoken and organized senior sales representative. A self–starter with multitasking abilities doubled with problem solving and solid customer service skills. Can handle critical situations with tact and poise. Has great productivity under pressure. Also has extensive experience with managing portfolios, statistical data reporting, customers, and tough assignments. Outstanding leadership and people skills, great team leader.
18 contacts• Ensure customer requirements are achieved and exceeded where possible.
• Maintain world-class stakeholder management ensuring top quality
communication and alignment.
• Identify business opportunities to meet strategic objectives.
• Establish and implement appropriate KPI’s for the business.
• Negotiate and finalize agreement on new services, pricing, service
levels etc.
• Monitor and deliver overall financial results as per established budget.
• Identify and implement both long and short-term solutions to rectify outstandings.
2005 - 2009• Handles the prospecting as well as the portfolio management.
• Manages all monthly sales statistics.
2004 - 2004• Created and maintained an Import department (clients spreadsheet
monitoring, procedures manual updates and follow up activities).
• Client portfolio management and prospecting activities.
2002 - 2004• Brought in new customers through aggressive prospecting techniques.
• Managed several top customers.
2002 - 2002• Installed and managed the commercial/ marketing department
• Created marketing strategies
• Put together customers portfolio
• Performed field research and market exploration
2001 - 2002• Increased and optimized the customer base
• Contributed to the implementation of the commercial department
• Performed field research and client portfolio management
1999 - 2001- Brought in major clients after introductory visits
- Managed all appointments with top clients and all the necessary follow up duties
- Assisted junior staff with portfolio management duties (Booking, Tracking or removal of containers, follow up of boarding activities, customs and related procedures)
- Handled all latex and woods shipments
- Produced all monthly loading statistics (on boat or conventional shipments)